TRAPPED
In May 2023, Income Insurance Limited launched an innovative and bold campaign titled 'TRAPPED,' created by BBH Singapore, designed to underscore the critical importance of enhanced Covid-19 coverage within travel insurance. This 18-minute horror film, directed and scripted by renowned Singaporean filmmaker Kelvin Tong, famous for his work on Eating Air and The Maid, narrates a chilling story of a couple dealing with the frightening consequences of traveling without adequate Covid-19 protection. The film vividly portrays how contracting Covid-19 abroad can turn a travel experience into a nightmare, reinforcing Income Insurance’s new offer of Enhanced Covid-19 coverage for overseas transport and accommodation expenses. Embracing the shift in audience behavior towards content consumption and ad avoidance, Income Insurance chose this storytelling approach to engage its audience meaningfully, delivering both entertainment and education. The campaign’s spine-tingling atmosphere was heightened by Joe Ng, an expert music composer with over 20 years of experience in horror film scoring, who crafted the suspenseful soundscape that amplifies the film’s tense and frightening moments. Leading up to the film’s premiere, a 30-second trailer circulated across digital and social media platforms, as well as on a dedicated microsite, achieving impressive reach with over 1.8 million impressions, 370,600 views, and 34,200 engagements across Facebook, Instagram, YouTube, and TikTok within just 12 days. The full film is now available on YouTube, StarHub TV+ streaming service, other film platforms, and the campaign microsite for convenient viewing. To deepen consumer engagement, Income Insurance partnered with The Escape Artist to develop an immersive escape room experience that extends the film’s narrative into a real-world adventure, launching in June 2023. This campaign marks Income Insurance’s strategic evolution from traditional advertising to content-driven engagement, combining strong product focus with creative storytelling to drive business growth in a recovering travel insurance market. Supported by BBH Singapore’s lead creative efforts, alongside digital and loyalty support from Digitas and Epsilon under the Publicis Groupe umbrella, 'TRAPPED' stands as a powerful example of innovative marketing in the finance and insurance sectors.