In May 2023, Income Insurance Limited launched an innovative and bold campaign titled 'TRAPPED,' created by BBH Singapore, designed to underscore the critical importance of enhanced Covid-19 coverage within travel insurance. This 18-minute horror film, directed and scripted by renowned Singaporean filmmaker Kelvin Tong, famous for his work on Eating Air and The Maid, narrates a chilling story of a couple dealing with the frightening consequences of traveling without adequate Covid-19 protection. The film vividly portrays how contracting Covid-19 abroad can turn a travel experience into a nightmare, reinforcing Income Insurance’s new offer of Enhanced Covid-19 coverage for overseas transport and accommodation expenses. Embracing the shift in audience behavior towards content consumption and ad avoidance, Income Insurance chose this storytelling approach to engage its audience meaningfully, delivering both entertainment and education. The campaign’s spine-tingling atmosphere was heightened by Joe Ng, an expert music composer with over 20 years of experience in horror film scoring, who crafted the suspenseful soundscape that amplifies the film’s tense and frightening moments. Leading up to the film’s premiere, a 30-second trailer circulated across digital and social media platforms, as well as on a dedicated microsite, achieving impressive reach with over 1.8 million impressions, 370,600 views, and 34,200 engagements across Facebook, Instagram, YouTube, and TikTok within just 12 days. The full film is now available on YouTube, StarHub TV+ streaming service, other film platforms, and the campaign microsite for convenient viewing. To deepen consumer engagement, Income Insurance partnered with The Escape Artist to develop an immersive escape room experience that extends the film’s narrative into a real-world adventure, launching in June 2023. This campaign marks Income Insurance’s strategic evolution from traditional advertising to content-driven engagement, combining strong product focus with creative storytelling to drive business growth in a recovering travel insurance market. Supported by BBH Singapore’s lead creative efforts, alongside digital and loyalty support from Digitas and Epsilon under the Publicis Groupe umbrella, 'TRAPPED' stands as a powerful example of innovative marketing in the finance and insurance sectors.
Income Insurance’s 'TRAPPED' campaign positions the brand as a proactive insurer offering enhanced Covid-19 travel coverage designed to address emerging risks in post-pandemic travel. By highlighting the potential worst-case scenario of falling ill overseas without adequate Covid-19 insurance, the campaign underscores the importance of comprehensive travel protection, promising consumers peace of mind amid unpredictable health risks while traveling.
Strategically, the campaign taps into shifting consumer media habits by adopting a content-first approach, moving away from traditional advertising to engage audiences through immersive storytelling. Leveraging the expertise of renowned Singaporean horror filmmaker Kelvin Tong and seasoned horror composer Joe Ng, the 18-minute horror film employs genre conventions to create a narrative that emotionally resonates with viewers while subtly embedding Income’s Enhanced Covid-19 coverage message. The creative angle—combining horror entertainment with practical insurance advice—addresses ad fatigue and content avoidance behavior by delivering relevant information through an engaging, cinematic experience. Digital engagement metrics affirm the approach’s efficacy, with significant views and interactions across major social platforms shortly after launch.
Furthermore, the campaign extends beyond the screen with a thematic escape room collaboration, enabling consumers to physically engage with the narrative and deepen brand connection. This integration of digital and experiential marketing reflects a broader market strategy to differentiate Income Insurance within the competitive finance and insurance sector by innovating around product communication and consumer experience. Overall, the campaign aligns product relevance with contemporary content consumption trends, aiming to drive growth and reinforce Income Insurance’s market leadership amid evolving consumer expectations.
FORMAT#12 PARODY OR BORROWED FORMAT — Uses or parodies pop culture formats like films, shows, or genres.
This campaign unmistakably adopts the "Parody or Borrowed Format" approach by constructing its brand message as an 18-minute horror film, crafted by an acclaimed horror director and supported by genre-specific music. The entire creative hinges on explicitly borrowing the aesthetic and tropes of classic horror cinema—leveraging suspense, a nightmarish travel scenario, and the emotional beats of the genre—to dramatize the peril of travelling without adequate Covid-19 insurance. The film is positioned and promoted as genuine entertainment content, immersing viewers in a suspenseful, cinematic universe before connecting the dramatic predicament back to the product's unique benefit. This deliberate use of long-form horror storytelling defines the campaign’s creative device as a borrowed genre rather than a literal story-arc advertisement, testimonial, or symbolic exaggeration.
ADVERTISING FORMATS EXPLAINED: https://www.clapboard.com/blog/branding-and-advertising/brand-strategy/12-advertising-creative-formats
1. AIA Singapore – Market Positioning
AIA positions itself as a holistic life and health insurer focused on wellness and long-term financial security. Leveraging digital tools and personalized health programs, AIA differentiates through proactive customer engagement, integrated health management, and comprehensive coverage tailored to evolving consumer lifestyles in Singapore.
2. NTUC Income – Market Positioning
NTUC Income emphasizes affordability and accessibility, promoting itself as a people-centric insurer with a strong cooperative heritage. It offers straightforward insurance products with competitive pricing, supported by a focus on community values and comprehensive travel and Covid-related coverage to build trust among middle-income families.
3. Prudential Singapore – Market Positioning
Prudential combines advanced data analytics with a customer-first approach to provide customizable insurance and wealth management solutions. It strategically targets affluent and middle-class segments by blending digital innovation with traditional advisory services, focusing on financial planning and protection products that ensure long-term security.
4. AXA Singapore – Market Positioning
AXA leverages global expertise and strong digital platforms to offer innovative insurance products emphasizing convenience, flexibility, and comprehensive protection. Their strategic angle revolves around digital empowerment of customers with easy claims processes and personalized insurance bundles, especially in health and travel insurance.
5. Manulife Singapore – Market Positioning
Manulife focuses on integrated financial and insurance solutions with a strong emphasis on digital transformation and customer empowerment. It differentiates through data-driven insights, seamless online experiences, and a robust range of products catering to protection, health, and investment needs for diverse customer segments in Singapore.
Creative Collaboration Platform: The Backbone of Modern Creative WorkWhat is a creative collaboration platform?Clapboard defines a creative collaboration platform as the operational core for today’s distributed creative teams. This is not a collection of digital collaboration tools stitched together; Clapboard’s system
If you are a deep practitioner of the media capabilities of the 2026 world, then you would be aware that a brand needs about 20,000 unique pieces of content per year for different demographics, psychographics etc.
That's 19,900 more than what most big brands actually put out. And if you understand how the Googles, Facebooks, Snapchats and Instagrams work, then you would know that your creative teams will have to deliver a lot more video centric content to fill the pipes of media distribution than they currently are doing.
That's why we've created Clapboard - to produce quality video content at a low enough cost. Quality being contextual to the social media platform, not necessarily high production, thus delivering the best bang for your every buck
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