DownThereCare™ - Cottonelle | Clapboard Ad Archive

Cottonelle’s 2023 DownThereCare™ campaign, developed with FCB Chicago for the household products category, redefines personal hygiene advertising by confronting the unspoken realities of toileting beyond the usual softness and strength narratives. The campaign directly addresses consumer dissatisfaction with existing solutions that overlook critical issues such as odor, residue, excess moisture, skin irritation, and protection, repositioning Cottonelle as a comprehensive care brand for intimate hygiene through its bath tissue and FreshCare® flushable wipes. Rooted in consumer research that identified four primary “down there” concerns—steamy, sensitive, hard to clean, and swampy—the campaign uses live-action storytelling combined with hyperbolic metaphors and humor to personify these problems in a way that normalizes discussion and breaks industry taboos. This approach eschews the category’s typical sanitized imagery of cartoons, babies, or animals, instead opting for candid, relatable human narratives like Alfred, a ghost tour operator whose “swampy” discomfort after long days is vividly dramatized to emphasize Cottonelle’s efficacy. What Clapboard’s taxonomy would classify as FORMAT#3—Symbolize the Problem—underpins the creative strategy by employing exaggerated analogies and memorable character-driven tales to embody intimate hygiene challenges symbolically rather than literally, making the subject matter approachable and memorable while firmly linking it to product benefits. Elizabeth Metz, Cottonelle’s North American Vice President, underscored the brand’s intent to humanize a deeply personal necessity that has traditionally been marketed impersonally, which this campaign accomplishes through transparency and humor to foster consumer confidence and encourage category trial. This narrative-driven, candid positioning also targets consumers who currently seek solutions outside the toilet paper aisle, educating them on Cottonelle’s ability to address these unmet needs holistically. The campaign leverages a national advertising presence with four unconventional commercials that elevate the conversation and challenge the stagnant conventions of the household products market. Cottonelle’s DownThereCare™ campaign earns 72/100 in Clapboard’s global creative archive. This campaign matters to the industry because it demonstrates that authentic engagement with consumers’ real hygiene concerns can disrupt category norms and open space for innovation in a historically conservative market.