We’re better with pets - Pets at Home | Clapboard Ad Archive

Pets at Home’s 2021 campaign We’re better with pets, developed in partnership with The&Partnership, asserts the retailer’s ambition to own not just the transactional but the emotional heart of the UK pet care sector through an unapologetically empathetic narrative. Positioning itself as a dedicated companion along every step of the pet ownership journey, the brand leverages a creative approach defined by everyday, relatable depictions of life with animals: moments of muddy paws, sleepy routines, anxious vet visits, and the pure, uncomplicated camaraderie that pets provide. Underpinned by a core truth that resonates universally with animal lovers — the notion that life’s hardships and happiness are both markedly improved by a faithful four-legged (or two-winged, or scaly) friend — the campaign sidesteps grandiose visual storytelling and eschews overt symbolism, instead grounding itself in lived realities and the daily rituals familiar to millions of UK households. The communicative strategy demonstrates a clear understanding of its target market: individuals and families for whom the care of pets is deeply emotional and for whom retail decisions are increasingly influenced by perceptions of support and expertise beyond mere price and product. What Clapboard’s taxonomy would classify as FORMAT#10—Associated User Imagery, the campaign’s creative device constructs its authority through the faces, spaces, and gestures of authentic pet owners, casting Pets at Home not as a brand removed from these lives but embedded within them, offering veterinary care, grooming, and the counsel of pet care advisors as an essential infrastructure for responsible and rewarding pet care. Amid fierce category competition — from value-driven chains to the relentless convenience of e-commerce giants — Pets at Home shrewdly leverages this campaign to deepen loyalty and trust by assuring customers their relationship with their pets is mirrored by the brand’s relationship with them. In a market environment where competitors emphasize price, variety, or ethical premium, The&Partnership positions Pets at Home as the option that both understands and actively participates in the emotional reality of pet ownership. The campaign earns 59/100 in Clapboard’s global creative archive. For an industry often preoccupied with features and utility, We’re better with pets exemplifies how brand relevance is built through resonance with the emotional value customers place on the everyday experiences that define their category.